Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. We strongly recommend that you contact your transponder issue for details on how to use your device in your rental vehicle prior to driving on toll roads. We can help you cut the red tape while dealing with most administrative issues, including: Hang on to your hard-earned money whenever you rent a car from Enterprise. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. of your rental contract. Free Florida Toll Pass for Visitors: How to Get It + What You Besides charging the toll fees to the credit or debit card on file, ERAC charges a TollPass convenience charge. (15). (31). . Rental Vehicles | The Toll Roads You may utilize the non-express/HOV lanes on these roads as those lanes are not tolled. Why am I being charged now after my rental period has ended? The Highway Toll Authority (HTA) is the Toll Company that we use to process all unpaid tolls. Rent a transponder from us (not available at all locations), Stop and pay cash at the toll plazas (where available), Utilize your own transponder device compatible in the applicable jurisdiction. But as a courtesy this time she will refund the $7.50. If you believe you have been charged for a toll you have already paid, please get in touch with our customer service team, and have a bank/credit card statement showing agency name and amount paid matching the violation fee and a receipt from the issuing agency available to send us. Phone: 587-349-5880 Fax: 403-543-6099. Then, click "Find Statement". of your rental contract. When you come across the toll road, you have a few options for paying the fee. Why am I being charged now after my rental period has ended? Will I earn frequent flyer miles or hotel points when I rent at Enterprise? Debit or credit card. Does National allow me to tow with or attach a hitch to the rental vehicle? The Kennedy Memorial, Lincoln and Lewis & Clark Bridges do not have toll plazas and do not accept cash. . You can choose to opt out and pay $15 for every toll you accidentally go through on your travels. Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. DoNotPay can help you contest your ERAC toll charges in two minutes or less. 3. 2. The approval process is simple and we work to get What if I lose my membership card or fob? Customers may bring their own device but if you bring your own device you do risk being charged twice. no contact from their research team who I am told will ask for a receipt to prove our info@visitortollpass.com. $3.95 - $4.95/usage day $24.75 rental max. If the information provided to us by the toll road authority -. For all rentals, the maximum charge is $29.75. Can I transfer my Emerald Club free days to someone? Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." The service is fully automated to help you file your dispute in under two minutes. Toll charges are are based upon information provided to us, as the registered owner of the vehicle, from a toll road authority. A current listing of TollPass Service Area covered roads is available upon request, at www.htallc.com/tollpass or (877) 765-5201. Enterprise Citations They are located in Great Neck, NY. The rental company did not mention options for toll fees or current toll pass. No. You can pay for your toll or violation by credit card. Replied. With DoNotPay, you can successfully dispute toll surcharges and save a great deal of money. The lady said I need receipts to prove i was not driving that day. Why am I getting multiple bills for the same rental period? Go to https://www.htallc.com/tollpassto access the Highway Toll Administration website. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. A few ways that you can use to pay the toll road fee include: Cash. 2023 Enterprise Holdings, Inc. All Rights Reserved. https://www.htallc.com/tollpass. (14). Find Your Toll Statement Highway Toll Administration How do I add my Emerald Club Member number to an existing reservation? You will have separate charges for the TollPass Service that appear on your credit or debit card statement. No credit is provided for days the rented transponder is not utilized. Vehicle Rental Facilities Services UNC Facilities The Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. Enter your last name and your Rental Agreement number. Can I get my higher status with a competitor matched? On toll roads outside of the Commonwealth, your options are: Go to htallc.com/tollpass or call (877) 765-5201. Help other potential victims by sharing any available information about ENTERPRISE CAR TOLLS. Tolls and other charges incurred during your rental period will be charged to the debit or credit card on file with your Rental Agreement once the toll data is received from the toll authority, within approximately 4-6 weeks. 2022 Enterprise Holdings, Inc. All rights reserved. pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. $3.95 - $4.95/usage day $24.75 rental max. Replied. Rent a TollPass Transponder In some Northeast & Midwest locations transponders are available at the rental counter or exit booth. How Much Is That Toll Again?? Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations Be sure to request and save receipts for any tolls paid in cash. These bridges do not have toll plazas and do not accept cash. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: $12.10 per rental day. The information - based on the date, time and vehicle - indicates that you were the renter. (877) 765-5201 The daily Toll Pass Service fee does not include the actual toll charges. This charge can be delayed by up to a month or more dependent on when the notification is received by us from the toll road operator. . For information on toll charges contact the Highway Toll Administration at (17). You may also use your personal FasTrak or ExpressAccount by adding your rental vehicles license plate to your account BEFORE driving on the these four roads. When you buy through links on our site, we may earn an affiliate commission. I feel this is bogus tactic on part of this company. Reddit, How Much Is That Toll Again?? Enterprise Rent-A-Car Class Action Says Drivers Double First seen on February 21, 2023, Last updated on February 21, 2023 Enterprise using shady tactic on toll fees. Why am I being charged for a toll I already paid for through the toll authority? Avis Rent a Car. There is no option to stop and pay cash at a toll plaza for the Golden Gate Bridge. SA. ', By Email: Click the contact us link to send an email to customer service. Can you send me the actual violation or toll notice? The car rental company will bill your credit card once they receive the erac toll charges from the toll authority. Unable to find your receipt or have questions about what you found? You may use your own personal EZ Pass transponder or account. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." The car rental company will bill your credit card once they receive the ERAC toll chargesfrom the toll authority. View the FAQs to learn more. $12.10 per rental day. Enterprise Rent-A-Car - deposit refund. What is the coverage area in the Louisville KY metro area? Our billing system notifies you about each individual toll or violation. You can also pay for your toll or violation by mail. PO Box 4033289 ACT. pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. How do I change my name on my Emerald Club profile? No credit is provided for days the transponder is not utilized. Does Enterprise car rental keep a data base of Quora Enterprise Complaints We have helped over 300,000 people with their problems. Why have I received a letter directly from local authorities about a violation or toll? The information - based on the date, time and vehicle - indicates that you were the renter. 9302 Jeff Fuqua Blvd Ste 2645, Orlando, FL 32827. If you or any driver operate the rental vehicle in areas not served by TollPass and generate any unpaid toll (s) then you will be charged for all unpaid tolls and an administrative charge of. https://www.htallc.com/tollpass Whether you are looking to apply for a new credit card or are just starting out, there are a few things to know beforehand. Terms and conditions apply. What toll roads are covered in Southern California? If you do not know the Contract number, you can use your Last Name and the first 6 digits and last 4 digits of your credit card number. Terms apply. Plus Your Points is back! For the past two months I have been getting ERAC tolls on my credit card account, but I am not renting one of your cars. NJ Suit Against Enterprise Toll Charges Advances Law360 Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise. What are the requirements for renting a car? Refer to your Rental Contract for details. Youll receive an appeal letter that contains state vehicle codes to boost your case. 2023 Enterprise Holdings, Inc. All Rights Reserved. We will directly charge that credit or debit card . Once you've located your statement, you can view the individual tolls accumulated during your rental. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Proof of Payment form. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. Terms and conditions apply. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations How do you know that I generated this violation or toll? Resolved. (877) 765-5201. You may utilize our TollPass Service, which currently consists of the following three options: 1. Your credit card or debit card on file with the rental agreement will be charged for all tolls plus a TollPass Convenience Charge (TCC) of $3.95 - $4.95 per usage day, not to exceed $30 per rental period. ERAC Toll Pass convenience charges range from $3. Difference Between Charge Card And Credit Card Top 3 List. To someone card Top 3 List not utilized toll plaza for the TollPass Service which. Nj Suit Against Enterprise toll charges Advances Law360 Scenic Drives by Pursuits with Enterprise in Great,. Citations they are located in Great Neck, NY receipts to prove I was driving. Will have separate charges for the Golden Gate Bridge affiliate commission is utilized. Their research team who I am told will ask for a toll I already paid through! Rental Facilities Services UNC Facilities the go to htallc.com/tollpass or call ( 877 ) 765-5201 you #. Have separate charges for erac toll charge on credit card TollPass Service, which currently consists of the following three:... 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