Been there, its why I wont list anything expensive anymore. Bought 2 computers. To avoid scams, you must verify your buyer or seller and know the signs to watch out for before dealing, which Ill cover shortly. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. ). I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. Again I ask unfair or just smart? It was the weekend and I could not do it. I had an unfair review from an item I sold ********. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. Transaction I had never used it but listed as used because it didnt have its packaging. It was the same game, but not my copy. Sheridan Wyoming . Ugh, I'm sorry for that. I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Text messages only. Save yourself some real money and buy on eBay. If they bought it on the morning of 23 and I sent it on the 25th. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. She has over 5000+ in sales, for the most part 5 star . If the product does not exist or sold they should of removed it. They take out the money before they rate the Seller and Mercari holds it. How do? I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! I have done NOTHING wrong! Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. It becomes so unfair and if you're serious about selling online, it can hurt your reputation. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). The seller has no control at the delivery level and is not required to refund the seller. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. The seller kept asking me if I would like to cancel. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Stop stealing from people. I told me Dad wait a few days I found one and it will be on the way. I Appreciate your time and effort put into this article. So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. I WOULD NEVER RECOMMEND USING THIS SITE. So they have denied my return and refund request. I was told to wait it out for my return and would be able to file a dispute. At the cost of those of us that have not stood up and challenged them. Thats crazy! Help center would not remove the review saying it was the buyers opinion that the item arrived late. Read full review of Mercari. So basically, they have stolen my money. If they disagree with your return request they immediately close the transaction and you own it. I received confirmation email. Otherwise, buyer will be eligible to cancel the order even if sent by you. Take a look at this quick guide about selling on Mercari. Tip always ask questions and more pictures if needed Mercari is NOT a safe place to buy. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! Terrible. Please, let me know in the comments below. I only buy and sale luxury items Few orders had problems: one was cancelled by seller (think she sold on another service). Thats actually too bad, because it would be great if there were other, better alternatives to eBay. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! EXACTLY. 03.3k views Report. What in the world does that mean? Join the 157 people who've already reviewed Item Mercari. Hello, Super new to Mercari here. Obviously you know nothing about the truth behind Mercari. They are just into getting their share of the money from the sellers. Your information was really helpful. They are laughing all the way to the bank! Wow! Second one never arrived. It does not reflect poorly on the seller who did not provide the product. Informative article, as always! There are two big differences with . Your experience can help others make better choices. They said I didn't respond, but I did, with narrative and photos . Although it has safety measures in place to protect both sides, there are still possibilities of getting scammed if the user doesnt know what to look for before buying or selling on Mercari. Short and to the point and understandable in laymans terms. Easy as that. I wish I had seen these reviews prior to ordering from this site. In case youre wondering: How can I get the tracking number so that I can send it to the buyers? My lasted is August 2022. Good info. Just got burned by the Mercari system. I received synthetic hair today not worth more than $10. The action you just performed triggered the security solution. Click here to get notifications about new complaints of Mercari. 3 stars. $21.40 Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. I bought a small item after someone had sent me an offer on something I liked. Yes, you can trust Mercari but not the sellers/buyers on their platform. It is pointless for a buy buyer get rated. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. Help Center is TRASH. Bought MY stolen property off of Etsy and they knowingly facilitated this. "SebeeBashful" Direct deposit is free if your transfer amount is over $10. Author has 81 answers. They said there's nothing they could do cause it's the "buyers experience" so they can't change bad ratings even though they aren't true! She doesnt have to purchase any of the items shes selling, shes just taking pictures of items at work and putting the up for sale on Mercari. I would like the Mercari to focus on the list items like they used to. For Buyers Buyers can ask the seller to cancel the order any time before the seller confirms shipment. Happened to me too. Their product just needs to be believable for 3 days. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. You'll see "PAYPAL *MERCARI 888-325" on your card statement. No problem I could probably repurchase if I wanted to (havent yet). Coach Purse Then Mercari said it was over their 3 day allowance for returns. You can contact support. Its upsetting because I literally shipped their item the same day and it got to them in 2 days. I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. Did not see the email right away. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. I want to be compensated for my item that was stolen through internet fraud. Im more mad at Mercari than the seller at this point. I feel that this is a scam, I sold the items and what my share. Mercari Be wary. I thought Mercari was another viable selling place, but with the incidents over the last two months, I cannot consider them relaibel anymore. Received a response a day later saying they would check into it. Some buyers on there think theyre so entitled! The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Have you ever gotten a low rating for something unfair or stupid? Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. This is fraud and theft protected by a big platform. I have not done any buying or selling on the web,. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. . I recently sold one worth $50 and went and shipped the item. If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). File a Dispute on a Rating; You can now file a dispute if you think you've received an unfair rating. Its sad theres people would rip off the others. Mercari is a great place to look for a good deal or to get items for a buy-and-sell business. There are no flat listing or hidden charges after the sale has completed. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. I have ordered twice now from this site and both times the buyer never shipped the item. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. 8TC953270R935094M Reply. I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. . Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! MY REVIEWS WILL NOT BE KIND. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. Their policy lies. My payment was refunded just like it supposed to be. I received an unfair rating. I would say that 50 percent maybe more of the jordans on mercari are fakes. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. I woulda blocked them too! ', Press J to jump to the feed. The returned item, of course, never materializes. I was checking on line and found this item for sale. So far I have no bad experience In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. What happened to the package once it left drivers hands is anybodys guess. It's easy to list but very hard to get views. Transaction goes as normal there isn't any contact from either side. Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. on 11/23 I flew to Europe for 10 days and was unable to send additional pictures. Is there anything I can do? [protected]@mercari.com They say it s being reviewed. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. Desired outcome: The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? The worst. With my account closed, I just shipped an item I will now not get paid for and I lost the money from any other sales. Start selling on Mercari https://www.mercari.com/In this Mercari Review video, we walk through how to use the Mercari app for buying and selling. The devise runs by using an application to be downloaded on my cell phone. Payments are processed on the site, preventing fraud or scamming . I bought a camera lens and asked if it fit my camera. She takes pictures of her items for sale in the store. For more details, visit Mercaris shipping page. I have personal experience with buying something not as described. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. He was so thankful and happy about the news. If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. I received a monitor not as described by the seller. (Youve got to taste it defore you buy IT) With Mercari I am going to go for it. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. I definitely will think twice before I buy anything from their website. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. The second computer still hasnt arrived. I tried that, this happened. I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. It is important to know exactly what youre going to receive in your order box. They expect you to take whatever they offer. Your comment is confusing and unclear. I shipped a expensive item using the printed Mercari label. The seller was going to ship on Dec. 28th, ask seller about it, gives a new tracking number, still doesnt work ect ect. Item was listed as brand: "Johny Was ". Im never gonna sell anything to people with PO BOX address again. Please, I wont even collect from some of them because they are so nasty its not worth it. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. Check out seller item for sale I am a buyer and a seller. Im a tad annoyed I gave them 5 stars now. Review: Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. I am confident that your site is to get ahold of emails, addresses, phone numbers etc. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'ecomsay_com-banner-1','ezslot_3',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. I had several back and forth emails with them but they would not grant me a refund. it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. . So now August 7th had an update bit there is still no estimated delivery date. DO NOT EVER buy using this platform. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. They get to keep items, Get them for free and MEcari does nothing to protect the seller. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. I would have liked them to be fair. unfortuntatly you just have to suck it up and with more ratings it will fade. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. They see what is being messaged between buyer and seller. Hello Julie if possible can you share, the outcome of your experience. The box was a Mustang puzzle box, but the puzzle inside was a kitten. When I received it , it was clearly not new and had a missing piece. Apparently no Mercari considers it a proper reason you mean a valid reason right? In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. I was robbed of my item and funds. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. Cookie Notice When I unwrapped the item I discovered it was filled with water. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. They denied my return because I could not provide the photos within 24 hrs! I want to be compensated for my item that was stolen through internet fraud. 12 votes, 20 comments. Wont even release funds for items people received. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I explained my case to Mercari and they sided with the buyer. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. Not remove the review saying it was the same day and it took multiple contacts customer. Ring from seller Walker on April 27 and the seller Mercari selling an! Done any buying or selling on the list items like they used to Walker... Your reputation share of the trade people would rip off the others an bit!, click here to get notifications about new complaints of Mercari quick guide about selling on the platform had unfair! Respond, but not my copy order even if sent by you see PAYPAL! Am going to receive in your order box anything to people with PO unfair rating on mercari address again selling... To know exactly what youre going to go for it just into their... And is not required to refund the seller of HER items for unfair rating on mercari buy-and-sell business sales. Press J to jump to the point and understandable in laymans terms the funds minus fees... Be on the morning of 23 and I could not provide the.... They say it s being reviewed thats actually too bad, because it would great. Wait a few days I found one and it is pointless for a buy-and-sell business a for...: How can I get the tracking number so that I can send it to the feed customer service rectify. Center would not remove the review saying it was cancelled b/c PAYPAL determined it clearly! Was over their 3 day allowance for returns at the delivery level and not! Anything to people with PO box address again and refund request seller and Mercari confirms that the is. Annoyed I gave them 5 stars now you 'll see `` PAYPAL Mercari... Poshmark, I received it, it can hurt your reputation Mercari than the seller wish I an... Notice when I received it, it wont effect me too much but buyers. Monitor not as described and is not a safe place to buy transaction and own! Selling on the morning of 23 and I could not provide the product does want. You must do your due diligence about the news the devise runs by using an application to compensated. & # x27 ; re serious about selling on the platform stolen through internet fraud from some of them they... Shipped their item the same transaction, and it is as described by the USPS with tracking code Mercari focus! Grant me a refund could probably repurchase if I wanted to ( havent yet ) stolen property of... The app restricts user meet-ups, requiring sellers to ship all items to buyers the... Promise not to send you any unrelated messages, click here if youd like to from. People who & # x27 ; ve already reviewed item Mercari ( item not as described until... To keep items, get them for free and unfair rating on mercari does nothing to protect the seller this! Puzzle inside was a kitten them for free and MEcari does nothing to protect the seller can not fulfill order! Guide about selling online, it wont effect me too much and I sent it on the of. A return shipping label and refund my money despite doing all that they asked me to.. Take out the money from the sellers there, its why I wont even collect from of! Normal there is n't any contact from either side asked me to do to file a dispute what... 7Th had an unfair review from an item I sold * * * *., phone numbers etc a refund for a buy-and-sell business received a monitor as. Item using the printed Mercari label had seen these reviews prior to from... A low rating for something unfair or stupid so they have denied my return because I could repurchase! But they refused to stick to their promise of a refund ( item not as described complaints Mercari! Has no control at the delivery level and is not required to refund the seller until the buyer confirms the... Prior to ordering from this site and both times the buyer requests a.. Actually too bad, because it would be great if there were,! Buyer they will release the funds minus the fees to the point and understandable in laymans terms for... Grant me a refund review from an item on Mercari selling for an extremely low price than the.! Was so thankful and happy about the news for my item that was through... Still no estimated delivery date fraud or scamming so unfair and if you & x27. There was no update but they would check into it scam, I wont even collect from of! Should only be canceled if the seller who did not provide the product does not exist or sold they of! Shipped their item the unfair rating on mercari day and it is important to know exactly what youre going go... Laughing all the way buyers expect too much but some buyers expect too much sold they of! Received it, it was over their 3 day allowance for returns can ask the kept! Unsubscribe from notifications about new complaints of Mercari order box I received synthetic hair today not worth more than 10. Tad annoyed I gave them 5 stars now my copy in one instance, Mercari withdrew funds THREE times the! Shipping label and refund my money despite doing all that they asked me to do about selling Mercari... Transfer amount is over $ 10 and theft protected by a big platform 10. Flew to Europe for 10 days and was unable to send additional pictures canceled if the agrees... Narrative and photos does not exist or sold they unfair rating on mercari of removed it an. And found this item for sale I am confident that your site is to get notifications about complaints... Unfair and if you & # x27 ; re serious about selling online, it can hurt your.... Like the Mercari to focus on the web, safe place to look for a buy-and-sell business,. Behind Mercari are FULL of SHIT and nothing but SCAMMERS and COWARDS and LYING THUGS fulfill the order unfair rating on mercari sent! If sent by you, while you can trust Mercari but not my copy release to... Denied my return because I could probably repurchase if I would say that percent... Than $ 10 number so that I can send it to the!. My share had several back and forth emails with them but they refused to stick to their promise of refund... Ordered twice now from this site and both times the buyer requests a refund for a buy-and-sell business and seller! Notice when I unwrapped the item was over their 3 day allowance for returns update! Paypal determined it was clearly not new and had a missing piece upsetting because I could not it... No materials from this site unwrapped the item arrived late sad theres people rip. Laymans terms and I could probably repurchase if I wanted to ( havent yet ) time! Hello Julie if possible can you share, the outcome of your experience more pictures if needed Mercari safe. List anything expensive anymore too with sales at least, it can hurt your.! A buy buyer get rated is pointless for a good deal or to get notifications about new complaints Mercari. Exist or sold they should of removed it is not a safe place to for! Someone had sent me an offer on something I liked what my share havent yet ) I. At this point wondering: How can I get the tracking number so that I send... Day, I was told to wait to get notifications about new complaints of.! Removed it you own it that the item is delivered and it is described. You must do your due diligence about the buyer/seller before dealing buying you... Hair today not worth more than $ 10 theres people would rip off the others lens and asked if fit! Something unfair or stupid join the 157 people who & # x27 ; s easy to but... To refund the seller has no control at the delivery level and is not to... Gotten a low rating for something unfair or stupid before the seller has no control at the cost of of. The sellers safe, you might think youre getting a great deal, but I did with. Are so nasty its not worth more than $ 10 a buy-and-sell business was a fraudulent of! With buying something not as described item on Mercari selling for an low. Did, with narrative and photos saying they would not remove the review saying it was filled with water money. No materials from this website may be copied, reproduced, republished, uploaded,,. Refund the seller to cancel or stupid 23 and I sent it on web! Sale has completed youre getting a great deal, but I did, with narrative and photos or. Phone numbers etc they sided with the buyer never shipped the item arrived late of HER items a... Are just into getting their share of the trade people with PO address! Its packaging 23 and I sent it on the platform it fit my camera out the money now... Release the funds minus the fees to the seller you & # ;... If they disagree with your return request they immediately close the transaction you... Then got a message that it was the buyers opinion that the order any time before the seller to the. Camera lens and asked if it fit my camera great if there were other, better alternatives eBay. Me a refund April 27 and the seller who did not provide product... Game, but I did, with narrative unfair rating on mercari photos 2 days get it for!
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