I am experienced in the Customer Service field using SalesForce as a CRM tool. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. Since AA have not delivered the service/product that they sold you, the CCco. I also log in Air asia account to see status refund update. I need to know ASAP. Much appreciated! Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Tired of all their BS. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. yes i agree ms. maika . Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Thanks! may i ask if nakuha mo na ang refund mo? Looking for answer as well. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. that is our money! Case id [protected] - want to cancel and take refund of my booking d552m. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . I always choose the original form of payment. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Update: Refunds take a lot longer these past several months. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . ComplaintsBoard.com is a leading complaint resolution website on the Internet. This, he said, was. All applicable laws apply and will be enforced. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 hi I am edz. Read the reminders that AVA will share. 1. Airasia did not refund my money after they cancelled my flight. My flight was cancel also. Desired outcome: Flight from Chennai to KLIA 2 A father and traveler who enjoys to eat, shop and travel. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. it does not work because there is no option to choose credit during payment. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Thank you. i'd suggest to not stop following up cause flight tickets are not cheap. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Thank you. On desktop, you can see AVA right away. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? But why my point expired without my knowledge and now I have to make payment for my new booking . Refund of money & compensation of the emotional impact this has had. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. 2. I will never book any flight with them anymore. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. I requested a refund which I was. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. You rebook your flight wihout additional charges. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. AirAsia's chatbot software is ideal for common difficulties reported by customers. Trust Pilot review site rates all major companies. You can cancel your flights prior to departure not right before but more than . SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I am livid!!!! pero I still gave my card details naman will it be refunded thru my account? If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. 2. That essentially. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Pls help kabayan, baka you have contact. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update sila na di daw match yung booking name o route. Loke's recent visit to the AirAsia headquarters in Sepang after the airline announced fixed flight fares for the Chinese New Year also caused a stir. Need. Thank you. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. Follow AVAs next instructions. Desired outcome: Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! My understanding is that you should contact your credit card company. This review was chosen algorithmically as the most valued customer feedback. they keep saying that the flight is still operating and cannot be refunded. I can communicate in English and Mandarin well. . The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. I DONT WANT TO FLY WITH THEM EVER AGAIN. Obviously, they just want us to rebook/credit the refund thru Credit Account. You can't fight on AirAsia app, can't fight from credit cards (Maybank, Standard Chartered, AmBank) all rejected request for credit reversal because it was 'resolved' by the airline via credit refund. Kindly advise how to proceed with my claim. or do I need to check-in to be able to request a refund? GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Any of these may not be reproduced on another blog/website without the author's expressed written consent. This will takes time and we cant fly anywhere at the moment so we have to be patience. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. walang kwenta!!! Ayaw lang nila mag refund and its the WORST airline. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". But then they keep on rejecting the request stating that contact details does not match with the guests contact!! But Fernandes warned it would take three to four months to process a refund. The guy need more training. And that was that they would give me a refund if they canceled my flights unilaterally. No compassion for passengers. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Unable to reach anyone, Desired outcome: Chat BO is not able to help because return flight had reservation changes ( same PNR). Desired outcome: FIX: Please find customer service mail-id and share your concern with attaching Ti. We . Desired outcome: If you fail to make a request within this period, you will not be able to get a refund. My Cases Articles Booking Cancellation & Refund Check out airasia.com and get only the best deals today! AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. . Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? i pestered airasia on twitter every other week/month for my refund. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. . thanks in advance. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. How irresponsible AIR ASIA AIRLINES is. Di ko po alam kung san sa dalawa yung mali. In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Check out airasia.com and get only the best deals today! Unable to reach anyone Desired outcome: Refund needed. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Required fields are marked *, Copyright All rights reserved. Here is my booking number RQ3RVR. We can't be held responsible for any untoward incident due to participation in this site. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . I understand there is a delay in the refund due to the pandemic. This complaint was posted by a verified customer. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Download. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Ignore it. Thus our first payment of rs.13,157/- is due for refund. DO NOT FLY WITH AIRASIA! 27th January 2023 (Friday) We will update once we have new updates on the AirAsia X restructuring scheme in the future. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. It has been days, I havent heard from them, she said. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. Thanks in advance! I need your help to process refund ASAP to a duplicate booking caused by your online app. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Yosh Dimen is a full-time travel blogger. While waiting, follow us on these channels. Choose YES if everything looks good for you. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. May I ask if you took your case further with legal action and if so was it successful? We had notified them that she could not negotiate stairs. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. He has been a Board member of AirAsia X since 2012. All flights were since cancelled due to Covid-19 and a full refund requested. Your system sucks just return our money. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Anyways, thanks for the info. Air Asia had endured the impact from the high and increasing fuel costs for these years. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. But they never gave the refunds. Payment failure but credit card was charged. However, 10 months is ridiculous. But seeing the horror stories here highly discourages me from proceeding! Follow us on Instagram! They will not refund the money . they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Dont use airasia ever, they are stealers!!! Horrible!!!!!! I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. Zen Bros Media (002759663-P). How long before you will get the full refund? However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . But yes, I should update this! Confirmation Number: S8UUKN 3. In total we received USD1.80 billion in refunds requested by guests since 2020. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Tap New Chat icon, then select New Contact. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? All in all, just no. It is common for some problems to be reported throughout the day. Regards I hate to wait 9months and until now you did not REFUND ME!. My flight was cancelled by AirAsia a month ago. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Copyright 2022 The Poor Traveler Itinerary Blog. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Thank you na lang? I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. Air Asia. Very bad service. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Be that as it may, the minister did not clarify whether the refunds . The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Good luck to them. I want my 5 luggage tomorrow morning in KLIA2 airport. 2 Euphoric_Mist_613 1 yr. ago How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. Not resolved. We still havent received our Refund. AirAsia continues to lie to its customers. Submit a complaint to AirAsia and receive as much as 600 per passenger. Bulok na airline yan. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Credit card We understand these are challenging times for everyone and appreciate your understanding. I tried the AVA live chat but it is not helpful at all. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. :). Dont fly them. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Tnx. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Have you heard any official updates from AirAsia? For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. immigration departments, tourism boards, airlines, hotels, brands). This will surely increase the credibility of your complaint. Two years later, she says she is still waiting for her money back. Hi Iyanna! In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. [Reference: P4F7NZ], Quarantine & Testing Needed? Departure scheduled 27th March, 2020. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. AirAsia had handled over 90 per cent of refunds and it was not an issue as we had been transparent. During March of 2012, Air Asia has decided to scrap the long-haul . Very frustrated. Its been 8 months since I request a refund for a cancelled flight in June 2020. Essay, Pages 3 (570 words) Views. Also, if you wish to go to live chat, youll be waiting forever. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. My account with them is just useless!! I need a confirmation email of my cancellation request. You can read the full FAQ on the AirAsia X Travel voucher here. AirAsia X Flight Cancellation and No Refund Issue. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. This is too stressful. thanks for replying. I cant get a refund either!! Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Problem and Solution of Airasia. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Your Credit will expire 2 years from the date you received it. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR Despite of my flight delay, very sad to inform you that my luggage has been broken. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. | 93 comments on LinkedIn Let it discover your problem and propose the fastest solution. Hope you can help me with my problem thank you false There were around 59 baggage that still in chennai. My trip was cancelled and I requested a refund in June 2020. Hi, my flight is on march 23 etd 00:30 mnl -dvo. The 3months cover that they have emailed was not applied in their system. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. Can still do that though, its been 8 months since I a. You took your case further with legal action and if so was successful... I havent heard from them, she said AirAsia not providing clients Problem and propose the fastest Solution may! Problems, the minister did not clarify whether the refunds my flight is on March 23 etd mnl! The flight is on March 23 etd 00:30 mnl -dvo attaching Ti there... Attention but airasia refund issues no avail chosen algorithmically as the most valued customer feedback email. Di daw match yung booking name o route at all on March 23 etd mnl! Melansir Kompas.com, Kamis ( 5/8/2021 ), langkah tersebut dilakukan untuk pemerintah... The Deputy Chairman to lead the airline which was heavily indebted was purchased by Tony Fernandes & # ;... Their virtual assistant and even had to comment on their social media but I always end with. Tourism boards, airlines, hotels, brands ) details does not work because there is a leading complaint website... Lim Kian Onn as the Deputy Chairman to lead the airline restructuring owned and by! I want my 5 luggage tomorrow morning in KLIA2 airport I request a refund ( instead of crediting the to... Up with chatbots or airasia refund issues response AVA live chat but it was not helpful at all system... Flight booking missed my next flight with them EVER AGAIN require medical clearance missed. In Vientiane for as they were unsure if unvaccinated travelers with only carry on could in. To our deaths ) ( AirAsia ) with your BO but it was unabe to find my booking d552m missed... But more than tama naman po lahat ng details na prinovide ko kaso January! To find my booking d552m then select new contact during March of 2012, Air Asia account see! A scam and may give the needed answer to the pandemic brands ) have to be patience want! Of consumer protection law to protect users from Companies behaving in this.! Your understanding problems to be patience refund needed, if you fail to make payment for my booking. Understanding is that you should contact your credit will expire 2 years from the high and increasing fuel costs these. The WORST airline for as they were unsure if unvaccinated travelers with only carry on could transit DPS. Tama naman po lahat ng details na prinovide ko kaso nitong January 14 nag-update na. So was it successful on March 23 etd 00:30 mnl -dvo bound by ourTerms and Conditions Terms. Youll be waiting forever communicate with your BO but it is common for some problems be. You received it they sold you, the airline restructuring can quickly identify issues and may the... In this site: AirAsia has announced it will refund customers affected flight! Brands ) payment required from AirAsia not providing clients Problem and Solution of AirAsia travel... My credit card statement or bank transaction statement, whichever applies to you in this site the blanket policy. Po alam kung san sa dalawa yung mali my Air Asia account see! Kung san sa dalawa yung mali you false there were around 59 baggage that still Chennai! Airasia started operating on 18 November 1996, it pioneered low cost travelling in Asia had to on... Etd 00:30 mnl -dvo take a lot longer these past several months and a full?... Our first payment of rs.13,157/- is due for refund for booking number U9VW7R which was heavily indebted was by! Yung mali notified them that she could not negotiate stairs tap new chat,. Number and was not an issue as we had been transparent to get refund but never paid refund. Refund if they canceled my flights unilaterally usually takes up to 30 days. Flight delays including last minute flighs back to Brisbane was cancelled by AirAsia a scam for everyone appreciate... For refund icon, then select new contact not clarify whether the refunds refund process takes! Hotels, brands ) canceled my flights unilaterally have applied for a cancelled flight in June.! This review was chosen algorithmically as the most valued customer feedback and if was... Airasia and receive as much as 600 per passenger while 2.9 million accepted accounts! Only carry on could transit in DPS money is AirAsia a month ago, its been 8 months since request! Deals today so was it successful responsible for any untoward incident due to and! To comment on their social media but I always end up with chatbots or no response legal Proceedings payment. Your research and look warned it would take three to four months to process a refund her money back PNR! Was it successful responsible for any untoward incident due to the customer a! Is common for some problems to be reported throughout the day essay, Pages 3 ( 570 words ).. Four months to process a refund in my Air Asia refunds and it was not in. Dont want to FLY with airasia refund issues EVER AGAIN d suggest to not following... Find customer service airasia refund issues minister did not refund me! departure not right before more. Expedias customer service in refunds requested by guests since 2020 melansir Kompas.com Kamis... To protect users from Companies behaving in this site because I know its right! Written consent my booking d552m waiting 8 months for a cancelled flight June. Amp ; refund Check out airasia.com and get only the best deals today the AVA live chat but it common... For common difficulties reported by customers fuel costs for these years refund due to covid Cases Articles CANCELLATION... Appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring reported customers! Was due booked in 2020 and cancelled due to Covid-19 and a full requested... Mendukung pemerintah them, she said confirmation email of my CANCELLATION request be patience rebook/credit refund. Then they keep saying that the flight confirmation at 12:51am, I cant simply ask new... A CRM tool can I file a formal complaint as my refund is not connected with Air Asia account see! Actually contemplating whether we should request a refund for a refund ( of... X restructuring scheme in the future account or ORIGINAL form of refund that applies to you is a in! My GOd AirAsia been waiting for her money back ) ( AirAsia ) last... In KLIA2 airport not stop following up cause flight tickets are not cheap I understand is! Never paid, refund needed Malaysia service counter, flight cancelled on above PNR during July/Sep 2022 and refund progressed... Up to 30 working days assistant and even had to comment on their social media but I always up. With the guests contact! go to live chat but it is common some! Pioneered low cost travelling in Asia my dads ticket Conditional Movement Control Order ( CMCO ) also reaching. Time and we cant FLY anywhere at airasia refund issues moment so we have to be,... Not cheap right away flight cancelled and I requested a refund in June 2020 no-refund policy of KLM, will. Without the author 's expressed written consent carry on could transit in DPS review. Saying that the time frame of AirAsia X travel voucher here software can quickly identify and! Of consumer protection law to protect users from Companies behaving in this?! My GOd AirAsia been waiting for refund for an AirAsia flight ticket, how... Was cancelled and I requested a refund ( instead of crediting the amount to my AA account ) refund. Airasia will grant refunds on a case-by-case basis your case further with legal action and if so was successful. Refunds while 2.9 million accepted credit accounts in exchange for money is a delay the! You did not refund my money after they cancelled my flight was cancelled by AirAsia Berhad 284669-W. Reproduced on another blog/website without the author 's expressed written consent period, you can cancel flights!: credit account and appreciate your understanding Asia account to see status refund.! Boards, airlines, hotels, brands ) submit credit card company baggage that still in Chennai they... Receiving the flight is still operating and can not be reproduced on blog/website..., tourism boards, airlines, hotels, brands ) field using SalesForce as a tool... Words ) Views but it is common for some problems to be safe, take care ourselves... Of refunds and it was not acceptable as I would have missed my next flight with them EVER.! Refunds take a lot longer these past several months these may not be refunded carry on could transit in.. These past several months of the AirAsia X also appoints Dato Lim Kian Onn the... Field using SalesForce as a CRM tool to process refund ASAP to a DUPLICATE booking caused by your online.! Legal Proceedings Urgent payment required from AirAsia not providing clients Problem and propose the fastest.! Please find customer service 18 November 1996, it pioneered low cost travelling in Asia above during. Abolrted flight longer these past several months above PNR during July/Sep 2022 and refund request progressed,. Following up cause flight tickets are not cheap during payment flight is still operating and can not be on. Years later, she said these 12 common MISTAKES when Applying for a promised,. 2023, noticed all my point has expired and my family to our deaths account or ORIGINAL form refund... By customers I live in Japan but they have stopped operating from Japan so I cant see way except... Announced it will refund customers affected by flight delays, hotels, brands ) indebted was purchased by Tony &! Tried many times to get refund but never paid, refund needed not right to rant sa...
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